EFFECT OF EMOTIONAL INTELLIGENCE AGAINST EMPLOYEE PERFORMANCE IN DEPARTMENT OF LABOR AND SOCIAL
DOI:
https://doi.org/10.32770/jbfem.vol137-50Keywords:
emotional intelligence, performance, civil servants, social workersAbstract
The concept of emotional intelligence (EI) has recently attracted a number of practitioners and academics. Where as in Western countries the study of emotional intelligence (EI) has been conducted, and research began to assess the generalization and validity of the concept of emotional intelligence (EI) in a cross-cultural setting. The purpose of this study was to determine the effect of emotional intelligence on the performance of employees at the department of labor and social affairs. Submission of information to the public using the correct language, precise and clear, so what will be delivered easily was understood. The strategy used is the strategy of emotional labor that is acting surface and deep acting. The data used are government employees of labor and social fields, where they are always in touch with the people who are looking for work, so they have to keep the attitude or emotion. And the data obtained by questionnaire and analyzed using regression. The results showed that emotional intelligence proved to have a significant effect with success in personal and professional life. Office workers should also be more carefully about the attitude of labor, so that can know their performance against society.
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